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Frequently asked questions
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Answers to your top questions

Don't see the answer to your question below? Feel free to call, text or email with your questions. We always aim to respond with 24 hours except for weekends and holidays.

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What products can be customized?

We offer customization on a wide range of promotional goods, including keychains, hats with leather patches, metal business cards, tumblers, apparel, and other branded merchandise. Each item is designed, cut, engraved, and finished in-house to ensure quality and consistency.

How does the engraving process work?

Our process begins with your design or logo, which we prepare for laser engraving. Using advanced laser technology, we precisely engrave your chosen material, ensuring sharp detail and durability. Our team oversees every step, from design to final inspection.

What is the typical turnaround time?

Standard production times vary based on order size and complexity. Most orders are completed within 1 - 10 business days after design approval. For larger or highly customized projects, we provide clear timelines and regular updates throughout the process.

Can I request a sample before ordering?

Yes, we offer sample production for most products. This allows you to review the quality and appearance before placing a full order. Please contact us with your specific requirements, and we will guide you through the sample process.

What file formats do you accept for artwork?

We accept vector files such as AI, EPS, or SVG for optimal engraving results. High-resolution PNG or PDF files may also be suitable, depending on the project. Our team can assist with file preparation if needed.

Do you offer bulk order discounts?

Yes, we provide tiered pricing for bulk orders. Discounts are based on quantity, product type, and customization complexity. Contact us for a detailed quote tailored to your project needs.